Most commonly asked questions to help you out!
Repair your items in 4 simple steps:
1. Upload a short video of the item you’d like to repair
2. Get a final repair quote in your email within 2 working hours and complete payment
3. Get your shipping code and take your item to the closest drop-off point
4. Collect your freshly repaired item at the pickup point of your choice
Currently, we are offering clothing, shoe, bag, and small leather goods repairs & restoration services, aiming to make the repair process fast, simple, and efficient. We plan to introduce jewelry & luggage repair services in the near future.
You can get a quote by uploading a short video of the item you'd like to repair. You also have an option to leave a written description about what you’d like to be repaired. We’ll send you a final repair quote to your email within 2 working hours.
The repair quote is valid for 14 days. If the payment is not completed in time, the quote offer will be canceled and you will need to make a new order.
You can find our standard pricing & services info here. Any additional services that are not listed in the price list are subject to individual assessment upon receival of request.
Costs are calculated based on the repair needs assessed from the video you upload, and a final quote is provided via email. If needed, we may call you to discuss the repair in detail.
Use your smartphone to take a high-quality video, ideally in daylight, showing all areas needing repair. If the video doesn't sufficiently describe the issue, please provide more details in the description field.
After accepting the quote and completing payment, you'll receive a shipping code. With it, you can then simply take your item to the closest drop-off point.
Once your item is shipped to us, we will send you these order progress emails:
- When your item is received and the experts have started the repairs process;
- When your item has been repaired and shipped back to you (including tracking code);
- When your item has arrived at your chosen pick-up location.
After payment, you will immediately receive a shipping code. Currently, our partner is MondialRelay, with more options coming soon.
Pack your items securely to prevent movement inside the package but avoid overstuffing. Use durable packaging to protect against potential damage or natural elements.
We do not offer in-store services at the moment. We are a digital platform connecting the best repair service providers. Once your item is with us, we match your repair with the most skilled artisan for the specific needs of your items.
We aim to complete most standard repairs within 7-10 days. If timing estimates for your repair exceed standard ones, we’ll adjust them in your quote email.
We offer express repairs which are done within 2-3 working days. Express repairs cost an additional 15-20 € per item. For more details, please contact us at hello@tingit.com
We provide a 30-day worry-free warranty for any item repaired via our network of artisans. If you’re not happy with the repair, we’ll take it back for an express revision at no additional cost.
We accept card payments. For secure payments we use Stripe integration.
Trust your repairs to the best! Tingit has partnered with the best repair experts in France to bring you an effortless digital experience.
Every repair is unique and some are harder than others - we carefully assess every submitted order and if we cannot offer to fully repair your item, we’ll give you a call to discuss the options.
We promote the circular economy by focusing on repairing and upcycling to reduce waste and extend the life of fashion items.
Not yet, but it’s a big part of our future vision.
Sure, for business opportunities, please fill in the form for service providers.
Simply drop us a message at hello@tingit.com
