Melo retouche et creation

Lys-Haut-Layon

No commitment. You won’t have to pay until you accept an offer.

Story

I welcome you to my workshop, a space dedicated to alterations, repairs, and custom creations.

With over 18 years of experience in sewing, including training in the luxury sector, I have developed a strong attention to detail, precision, and high-quality finishing.

I specialize in wedding and evening dresses, which require meticulous work, but I also work on all types of everyday garments.

Whether it’s alterations, repairs, or transformations, each piece is handled with care and high standards, while respecting its original cut and fabric.

I am also committed to an eco-responsible approach, offering solutions to extend the life of your garments.

I take the time to advise you and provide adjustments that best suit your body shape and expectations.

You can trust me with your garments: they will be handled with care and precision.

Every order is unique and accurate pricing will depend on your repair needs

Get a free quote

Frequently asked questions

Frequently asked questions about Melo retouche et creation

Where are your artisans based?

Our artisans are located throughout France, from Brittany to Occitania, ensuring access to their expertise nationwide. We prioritize local expertise while guaranteeing national coverage.

What repairs can you do?

We repair clothing, shoes, bags, and small leather goods.

Can I place a single order that includes multiple items?

We recommend making a separate request for each item you want to renovate. Each item may require specific expertise or a different craftsman. However, if you submit three or more items for renovation, we will deliver them to you at no extra charge!

Are my repairs covered by a warranty? If they are, how long does the coverage last?

All our repairs are guaranteed for 30 days from delivery. This warranty covers any defects in the work done. If a problem arises during this period, we will address it at no extra cost.

As an artisan, can I offer my services through your application?

To join the Tingit network and offer your repair services, please complete the service partner form here.

How can I get in touch with your customer service department?

We are available on our website via chat and by email at hello@tingit.com from Monday to Friday, 9 AM to 6 PM.

How can I get in touch with the artisan responsible for my repair?

If you have any questions about your repair, please contact the artisan in charge of your repair directly via chat.

What payment methods are accepted?

We accept credit card payments, which are processed securely through Stripe.

Can you perform urgent or express repairs?

If you require an urgent repair, please specify this at the time of your request. Our artisan will let you know if this is feasible.

What are your usual repair times?

Please allow 7 to 10 days for standard repairs. The repair time will be detailed in your repair offer.

Do you offer repair services in-store?

Since Tingit operates as a marketplace, we do not offer repair services in-store at this time.

How should I pack my items for shipping?

Please pack your items carefully in a suitable parcel. We advise you to avoid overloading the parcel and to use durable materials for optimal protection against shocks and bad weather.

How are shipments handled?

After accepting the quote and completing the payment, you will receive a shipping label to send your parcel to the artisan. We currently partner with Chronopost for shipments.

What are your service prices?

View our estimated prices here. After reviewing your request, our artisan will provide the most suitable offer for you.

How do I request a repair quote?

To get a quote, fill out the form here, or request one directly from your favourite artisan on the Partners page.

Who are the contractors for repairs?

Our repair partners are rigorously selected artisans from across France, including cobblers, leatherworkers, and seamstresses. We meticulously vet their certifications, experience, and customer testimonials to ensure a network of trusted professionals providing the highest quality repairs.‍

You can find out more here: https://www.tingit.fr/en/our-partners

How does Tingit work?

Tingit is a fashion repair marketplace connecting customers with artisanal seamstresses, shoemakers, and leatherworkers across France. Our streamlined 4-step process makes repair easy:‍

Upload photos or a short video of your item.
Receive offers from our craftsmen. You can choose the one you prefer and pay securely online.
Drop off your item at your nearest relay point.
Collect your repaired item.

How do I track the progress of my repairs?

You will receive email updates at each stage of the repair process: item receipt, repair start, shipment (with tracking number), and parcel arrival.

How do you guarantee the quality of your repairs?

Our service partners adhere to strict quality control, ensuring meticulous attention to detail: no glue residue, thoroughly cleaned surfaces, even color application, and perfectly aligned seams. Repairs are precise and discreet, preserving the original appearance.‍

Before-and-after photos and videos are reviewed to guarantee that restoration and cleaning meet the highest standards. What's more, all repairs come with a 30-day guarantee, giving you peace of mind and total confidence in our service quality.

What is the payment deadline?

Repair offers are valid for 14 days. To reactivate an offer, contact us at hello@tingit.com.